bowburn hall hotel privacy policy

February 2016
Your Privacy Is Not for Sale. Simply put, we respect your personally identifiable information and we do not sell this on to third parties, for any reason.
Ramside Estates limited, the owner of Bowburn Hall Hotel and this website is committed to protecting your privacy and providing a secure environment. We use the personal information you supply to provide you with services and products available on the Bowburn Hall hotel website, process your bookings (where this takes place) and make your experience on our site more enjoyable. By using the latest in secure transaction technologies and practicing a strict privacy policy, Bowburn Hall Hotel strives to protect your personal information. Read on for details.
If you have questions or concerns regarding this statement, you should contact us through the Contact Us area in the Enquiries section you will find elsewhere on the site.

What kind of information do we collect?
We collect information at several stages during your interaction with When you first enter our site, we may note your IP address to help with administrating the site. We may also collect information from you when you register on the site for an e mail newsletter.

What do we do with the information?
We use this information to provide you with a personalised experience.
We also work with trusted partners who provide services to us, including but not limited to, web hosting, data analysis, e-mailing and other services of an administrative nature. Your contact information is shared with such third parties exclusively for the purposes of providing such services. We require service providers to agree to use our customer data strictly for the purposes of providing services on our behalf and to not use it for their own marketing purposes; however, we cannot be responsible for the privacy policies or practices of such third parties.
Ramside Estates Ltd uses your information to provide you updated information on our company, products and services.
Notwithstanding anything else stated here, please also be aware that Bowburn Hall Hotel may also assign its rights here under to a successor in interest of its assets or interest or to an affiliate of Ramside Estates ltd that assumes ownership and/or management or control of the Bowburn Hall Hotel website.
Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with an appropriate law enforcement investigation, current judicial proceeding, a court order or legal process served on our Web site, or as required by law.

Certain Marketing Practices: What you can do?
Our site provides the opportunity to opt-in to receive mailings about the business of Bowburn Hall Hotel and the Estates portfolio of other hotels. All promotional newsletters have instructions on how to be removed from our mailing list or unsubscribe. Subscribers may also contact us via email.
If you wish to change any of the information we have collected from you or request us to delete it, you may contact Customer Service by mail or email with your request. It may be necessary for us to retain your customer information for several months in order to comply with Data Storage legislation.

Changes to this Privacy Policy.
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, or other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users by posting a notice on our Web site for 30 days.

  • +44 (0)191 377 0311
  • Bowburn Hall Hotel
  • Bowburn, Durham, DH6 5NH
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